Report an issue

If something has gone wrong with your charge booking, you must raise this directly with the chargepoint owner or the user in the first instance. If you cannot resolve the issue and you wish to file a complaint, please use the form below. Please note you need to submit this form within 2 working days of the completion of a booked session. We will then consider your complaint.

Please select one of the following reasons for your complaint:

(a) The location was unavailable during the Booking period

(b) The location was not as described in the Listing

Other (please state reason)

I wish to request a refund Please note that refunds are only payable for reasons (a)-(c) if your complaint is found to be valid and the Bookmycharge fee is non-refundable in any circumstance.

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